Privacy Policy banglabet – Personal Data Protection for Malaysian Players

Banglabet only collects the personal information strictly necessary to provide safe, fair, and legally compliant Sports Betting and live casino services to Malaysian players. We do not collect excessive or irrelevant data. The following are the categories of information we may collect from you when you use the banglabet platform.

Account Registration Information:

• Full name as stated on your official Malaysian identity document
• An active Malaysian phone number for OTP verification and communications
• A valid email address for account notifications and important communications
• Date of birth for age verification purposes – you must be 21 years of age or older
• Encrypted passwords – we never store passwords in plain text

Financial & Transaction Information:

• Payment method information used – Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX Maybank2u, CIMB Clicks, and other local Malaysian banks
• Records of all deposits and withdrawals in MYR (RM)
• Complete transaction history for audit and dispute resolution purposes
• Bank account or e-wallet details for processing withdrawal of winnings

Identity Verification (KYC) Information:

• A copy of your MyKad or valid Malaysian identity document when required
• Proof of current address if required for regulatory compliance purposes
• Additional information that may be required before large withdrawals are processed

Platform Usage Information:

• Login data including IP address, browser type, and device information
• Game history including game type, bet amounts, and outcomes
• Records of interactions with the banglabet customer support team
• Website usage data for the purpose of improving user experience

The personal data we collect is used solely for legitimate and transparent purposes. banglabet never uses your data for purposes unrelated to the provision of our services or that you have not explicitly consented to. Below are the primary purposes for which your data is used at banglabet.

• Account Management: Creating, maintaining, and managing your banglabet account, including identity verification and account security.
• Transaction Processing: Processing all MYR deposits via Touch 'n Go, GrabPay, DuitNow, FPX, and other Malaysian payment methods, as well as your winnings withdrawals.
• Service Provision: Giving you access to all banglabet games, including Sports Betting on the Malaysia Super League, EPL, badminton, e-sports, live baccarat, roulette, and more.
• Platform Security: Detecting and preventing fraud, multi-account use, bot activity, money laundering, and any activity that violates banglabet's terms.
• Customer Support: Enabling banglabet's support team to assist you more effectively when you reach out via live chat, email, or WhatsApp.
• Important Communications: Sending you account notifications, security updates, and important policy change information.
• Responsible Gaming: Monitoring gameplay patterns to identify players who may need additional support or protection.
• Legal Compliance: To meet the legal and regulatory requirements applicable to banglabet's operations, including anti-money laundering (AML) obligations and PDPA 2010 compliance.

All personal data processing carried out by banglabet is conducted on a valid legal basis under Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure that every category of data processing is supported by a solid and defensible legal ground.

Consent: For activities that are not legally mandated — such as marketing communications and promotional campaigns — banglabet relies on your explicit consent, given during registration or updated through the communication preferences in your account.

Contract Performance: Processing required to deliver the banglabet services you have requested — including account management, bet processing, and withdrawal of winnings — is carried out on the basis of the contractual relationship between you and banglabet.

Legal Obligation: Certain data processing is carried out to fulfil banglabet's legal obligations, including anti-money laundering requirements, identity verification, and compliance with Malaysia's PDPA 2010.

Legitimate Interest: banglabet also processes data on the basis of the company's legitimate interests in running a safe and responsible business, including fraud prevention and platform security, provided these interests do not override your fundamental rights and interests as a player.

Banglabet does not sell, rent, or disclose your personal data to third parties for marketing or any other purpose without your explicit consent. This is a core commitment to the privacy of Malaysian players. However, there are limited situations where we may need to share your data with certain parties.

• Payment Service Providers: Payment gateways processing Touch 'n Go, GrabPay, DuitNow, FPX, and other Malaysian payment method transactions receive only the data strictly necessary to process your transaction securely. These providers are bound by stringent data protection agreements.
• Game Service Providers: Live casino software providers and game developers that supply content to the banglabet platform may receive data necessary to deliver their services. All providers undergo data security screening before being appointed.
• Legal Authorities: banglabet will disclose your data to Malaysian authorities when required by a valid court order, law enforcement agencies, or binding regulatory obligations.
• Fraud Prevention: For identity verification and anti-money laundering purposes, we may share limited information with approved identity verification agencies as required by law.

The security of your personal data is an absolute priority for banglabet. We continuously invest in the latest security infrastructure to keep your information protected against unauthorised access, data breaches, and ever-evolving cyber threats.

• 256-bit SSL Encryption: All communications between your browser or app and banglabet's servers are encrypted using industry-standard 256-bit SSL/TLS protocol — the same security standard used by Malaysia's leading financial institutions.
• Secure Password Storage: Your password is never stored in readable form. We use a strong cryptographic hashing algorithm with salting to ensure your password remains protected even in a hypothetical data breach scenario.
• Two-Factor Authentication (2FA): banglabet provides a 2FA feature that we encourage all members to activate for stronger account protection. This requires additional verification via SMS OTP each time you log in from a new device.
• Continuous Security Monitoring: The banglabet security team monitors the platform 24 hours a day to detect any suspicious activity, unauthorised login attempts, or threats to data integrity.
• Internal Access Controls: Access to banglabet members' personal data by internal staff is strictly limited on a need-to-know basis. Only staff who need to access your data to carry out their duties are permitted to do so.
• Regular Security Audits: banglabet undergoes independent security audits on a regular basis to identify and address any vulnerabilities before they can be exploited.

Banglabet retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by Malaysian law. We do not keep data longer than needed.

In general, banglabet's data retention policy is as follows:

• Active Account Data: For as long as your banglabet account is active and you continue to use our platform, your personal data will be retained to enable the ongoing provision of our services.
• Data After Account Closure: After an account is closed, banglabet will retain your personal data for a minimum of seven years for legal compliance, financial audit, and the resolution of any disputes that may arise.
• Financial Records: All financial transaction records are retained in accordance with Malaysian legal requirements relating to financial record-keeping and anti-money laundering.
• Security Logs: Security logs and account activity are retained for as long as necessary for fraud prevention and dispute resolution purposes.

Once the specified retention period expires, banglabet will delete or destroy your personal data securely in accordance with industry standards.

As a banglabet user whose personal data is processed under Malaysia's PDPA 2010, you have certain rights that banglabet is committed to upholding and facilitating. These rights can be exercised by contacting us at support@banglabet-jit.com.

• Right of Access: You have the right to request a copy of the personal data banglabet holds about you. We will provide this information within a reasonable timeframe.
• Right to Rectification: If you find that personal data held by banglabet is inaccurate or incomplete, you have the right to request a prompt correction.
• Right to Erasure: Under certain circumstances, you have the right to request that banglabet delete your personal data. This right may be limited where we have a legal obligation to retain that data.
• Right to Withdraw Consent: For processing that relies on your consent, you have the right to withdraw that consent at any time without affecting the validity of any processing carried out before the withdrawal.
• Right to Restrict Processing: In certain circumstances, you have the right to request that banglabet restrict how we process your data while a particular issue is being resolved.
• Right to Lodge a Complaint: If you are dissatisfied with how banglabet handles your personal data, you have the right to lodge a complaint directly with us or with Malaysia's Personal Data Protection Commissioner.

Banglabet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device when you visit the banglabet website.

Types of cookies used by banglabet:

• Essential Cookies: Required for the core operation of the banglabet platform – including maintaining your login session, remembering language preferences, and keeping your account secure. These cookies cannot be disabled without affecting the platform's basic functionality.
• Performance Cookies: Helps us understand how players use the banglabet platform for improvement purposes. Data collected is aggregated and does not identify you personally.
• Functional Cookies: Remembering your preferences and settings, such as your preferred chip value at the baccarat or roulette table, language preference, and other display settings.

You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect your experience on the banglabet platform. For more information on managing cookies, refer to your browser's help documentation.

In the course of its operations, banglabet may need to transfer your personal data to servers or infrastructure located outside Malaysia – particularly in relation to international service providers supporting banglabet's live casino operations and sports betting systems.

Whenever any international data transfer takes place, banglabet ensures that:

• Data recipients outside Malaysia are bound by data protection agreements that meet at least the same standards as Malaysia's PDPA 2010.
• All data transferred is encrypted in transit using appropriate security protocols.
• Transfers are only made to countries or entities that provide an adequate level of data protection.
• We maintain records of all data transfers and can provide details of those transfers upon your request.

Banglabet is committed to ensuring your personal data is protected to the same standard regardless of where it is physically processed.

Banglabet is a platform strictly for adults aged 21 and above. We do not knowingly collect personal data from minors or individuals below the minimum age requirement. Should we discover that personal data has been collected from someone under the age of 21, we will take immediate steps to delete that data and close the account in question.

Banglabet reserves the right to amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements in Malaysia, or improvements in how we protect your information. Any amendments will be published on this page with an updated "Last Updated" date.

For material amendments — meaning changes that significantly affect how we use your personal data — banglabet will endeavour to notify you via an in-platform notification or email to your registered address at least 14 days before those changes take effect.

Banglabet has appointed a Privacy Officer responsible for ensuring compliance with Malaysia's PDPA 2010 and for handling all privacy-related enquiries, requests, and complaints from our members.

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or want to report a concern about how banglabet handles your personal data, please contact us via:

• Privacy Email: support@banglabet-jit.com – include "Privacy Enquiry" in your email subject line
• Live Chat: Available 24/7 on the banglabet platform – response within two minutes
• WhatsApp: For immediate communication in Bahasa Melayu

The banglabet team will provide an initial response within 24 hours and resolve privacy-related requests within 14 working days. For more complex enquiries or complaints, we will keep you updated on the progress of your case at regular intervals until a resolution is reached.

If you are not satisfied with how banglabet has handled your privacy inquiry or complaint after going through our internal process, you have the right to refer the matter to the Personal Data Protection Commissioner of Malaysia in accordance with the procedures set out by that authority.